Definition - What is SAP WM (Warranty Management)?
Warranty management - a relevant part of just about every industry as it allows quick processing of warranty claims and the automatic processing of tasks that consequently leads to higher levels of customer satisfaction and easy recovery of vendors - is now leveraging the many advantages of SAP. In the contemporary scene, in order to lay down the foundation of a well-built SAP organization, the processes of handling warranty claims have attained new dimensions and are being put to use by consultants, managers and senior SAP experts alike. These SAP applications integrate with flexible document structures and lead to highly customizable systems of warranty claims. Take a look.
SAP WM is in existence because of the large number of benefits being offered to all industry people. As most of the elements/ functions of this SAP module can be re-used for other applications too, the easy-to- extend applications of SAP Warranty management (WM) can be modified without bringing about too many changes in their functionality. Also available as web applications to all users, most tasks linked to warranty management are automatic in nature, and hence, reduce the load on manpower. Along with an overall reduction in warranty expenses and the turnaround time of other processes, proper integration of SAP WM leads to more loyal customers and higher profitability alike.
Warranty Management has been launched to satisfy multiple users like vendors, manufacturers, importers of goods, and so forth. In the competitive market, there is a huge demand for people skilled in WM, which is being taken care of by growing number of aspirants enrolling for its courses. The course material of SAP WM covers the important processes taking place in any business, and the functional settings of the warranty management system of any organization.
The contents of this course are listed below:
- Fundamental concepts and terms of the Warranty Management System.
- Registration of the Warranty Object
- Receiving of warranty claims and acting upon the same.
- Configuration of warranty claims in the right sense.
- Integration of WM with the Vehicle Management System.
- Associated processes linked with warranty management.
- Maintenance of reports.
- Overview of the SAP Dealer Portal.
- Acknowledgement of the work of SAP Dealer Business Management.
Warranty Management consists of all the major business transactions taking place with regards to service provision in an organization. As it is not easy for in-house teams to tackle warranty related issues on their own, it becomes essential to hire the expertise and experience of consultants in the field, and very frequently. The work of a WM consultant is to keep a regular check on all the warranty claims related issues. In most cases, an organization is totally dependent on the conclusions of the consultant. In other words, the need for this field worker is increasing day by day with an expansion in business volumes, globally.
To become a certified SAP WM consultant, an aspirant must have prior experiences in the areas of warranty management. Those related to the departments of warranty/ IT Management usually go in for this field. This course helps in getting easy access to the required knowledge nodes, and increases the career prospects of certified professionals.
Candidates aspiring to seek expertise in WM must be equipped with adequate knowledge in business processes and sales/ order management. He/ she must be familiar with all the basic concepts and fundamentals of SAP as well.