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Application Engineer | 0 - 1 yrs | Bengaluru / Bangalore | Expedia

Post Author : SAPTechies Jobs
Post Date : 31 Mar 2016 2:23 pm
Company Name : Expedia,
Job Location : Bangalore-Karnataka
Function Area : Java, Oracle SQL
Experience Min. 0 Years
Max. 1 Years
Key Skills : C C++ Java Software Testing SQL OS DBMS

Job Description

Position Description:

The Expedia Contact Center Technology (CCT) team is looking for an experienced System Engineer who is capable of leading the onboarding, project, support, and engineering efforts for CCT applications. The Contact Center Technology (CCT) team delivers integrated software and hardware solutions allowingof Expedia’s customers and partners to contact us for assistance as they travel around the world. You will be a critical part of a growing team using the latest technology to improve our customer experience across voice, web, and mobile platforms, empowering millions of travelers to enjoy their perfect trip. In this role, you would work with a small team of other system engineers to design, implement, and maintain a diverse set of contact center applications. 

Responsibilities: 

-Engineering, design, and evaluation of new and current production application systems and supporting infrastructure 
-Operational planning, design and implementation for new and updated programs, inclusive of effectively utilizing tier partners 
-Systems analysis and support for Internet-based solutions 
-Provides extensive troubleshooting and technical expertise in identifying issues that impact service delivery 
-Provides comprehensive troubleshooting and recommended fix for application issues, including batch jobs, stored procedures, application functionality and presentation layer 
-Provides design requirements, feedback and guidance to software development teams for operational best practices 
-Documentation of operational aspects of applications for the team and tier partners 
-Analysis, stability and support of a specific subset of Expedia production systems 
-Scheduling, planning and implementing new systems 
-Operational support as application SME for 24x7 systems, including oncall rotation duties 
-Utilizing your enterprise technical expertise to drive the improvements of production systems 
-Utilizing your support expertise to set and improve existing standards for system administration, such as process, builds, monitoring, reporting and documentation 

Qualifications: 

-Expertise with Linux and Microsoft Server OS (Win2k8 and 2012) 
-Expertise in Web Server Technologies (IIS, ADFS, Tomcat) 
-Expertise building, implementing, and supporting monitoring tools (SNMP, Icinga, Splunk, Kibana, Graphite, Grafana) 
-Experience with Microsoft SQL Server 
-Expertise in program onboarding, inclusive of design, requirements, and implementation 
-Proven experience with, and deep understanding of, performance tuning 
-Proven expertise with one or more of the following scripting languages: perl, bash, csh, Powershell 
-Experience in Virtualization Technologies (AWS, EC3, UCS) a plus 
-Certifications are a plus 

Work Experience and Education Guidelines: 

-Bachelor’s degree in Computer Science, IT, or equivalent demonstrated IT work experience with an emphasis towards production support of high capacity mission-critical eCommerce systems 
-Expertise running mid to large scale implementation projects, often with tight deadlines 

Core Competencies: 

-Solid understanding of security fundamentals as they pertain to application systems. 
-Strong interpersonal, presentation and customer service skills 
-Understanding and troubleshooting IP networks 
-Proven support documentation creation 
-Proven implementation project plan creation

Contact Details

Website: http://expediajobs.findly.com/career/51780/Application-Engineer-I-Gurgaon?feedId=1434

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