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Application Support- Saas Cloud Delivery | Bangalore | 5+ Yrs Exp | SAP India Pvt.Ltd

Post Author : SAPTechies Jobs
Post Date : 18 Nov 2015 4:50 pm
Company Name :
Job Location : Bangalore-Karnataka
Function Area : Cloud
Experience Min. 5 Years
Max. 0 Years
Key Skills : Technical Support, Cloud, ERP, SAP, Developer, Technology

Job Description:

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

COMPANY DESCRIPTION

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

COMPANY DESCRIPTION

SAP: Run Simple - The World's Largest Provider of Enterprise Application Software

SAP SaaS Cloud Delivery group hosts and operates key business solutions that SAP offers to Small, Medium and Large enterprise customers. Solutions like Business ByDesign (ByD), Cloud For Customer, Integrated Business Planning, Event Ticketing, Predictive Service Management and many other on-demand solutions in CRM, Supply Chain, Sports and IoT domains are fully operated with E2E responsibility in the Cloud landscape, with hundreds of customers in various industries, from Event Management companies to Global Petroleum MNCs. Key innovation areas in SAP SaaS Cloud are IoT (Internet Of Things), Hana Cloud Platform and Hana Analytics, built and run on state of the art infrastructure in SAP Data Centers.

SaaS Clouds Bangalore Delivery center is a key location responsible for Operating SAPs SaaS Cloud Products, primarily in CRM, Supply Chain and IoT areas, with highly skilled teams exposed in new generation technologies like Hana DB, Hana XS Engine, NetWeawer/ABAP, Java, Internet Of Things, etc. Bangalore Delivery center is one of the best place to get exposed to various Cloud concepts, On-demand solutions and SAP Cloud technologies, in a global landscape. Team need to ensure the various productive cloud landscapes are always available to customers, in highest performance, in accordance with SLAs.

ROLE DESCRIPTION:

SaaS cloud delivery units key responsibility is to manage and operate various cloud products running on Saas Cloud landscape, for our global customers.
SaaS Cloud Delivery India is a key location responsible for Operating SAPs SaaS Cloud Products.
Team needs to ensure the various Productive landscapes are running well according to agreed SLAs.

EXPECTATIONS AND TASKS

Bring technical and application support experience, to deliver excellent services.
Drive Operational efficiency topics
Takes the full responsibility for the quality of the delivered tasks and is accountable for the success.
Support root cause analysis of complex issues.
Lead and coordinate operational tasks, customer escalations, process improvements.
Working closely with Internal/External Stakeholders, developers, across locations, to ensure timely delivery.
Participate and contribute towards organization's goals and objectives, collaborating with multiple teams and solutions.
Lead internal projects, extended cross LoB activities/communication
Adopt and consume new technologies that are relevant to the SAP Cloud Environment
Report errors to development organizations and senior operations teams
Initiate and Drive operational efficiency and TCO topics.
Lead internal projects, working across Development, Architecture and crss LOBs.

Salary: Not Disclosed by Recruiter
Industry:IT-Software / Software Services
Functional Area:IT Software - Application Programming , Maintenance
Role Category:Programming & Design
Role:Software Developer

Desired Candidate Profile
Education-
UG: B.Tech/B.E. - Computers
PG:Post Graduation Not Required
Doctorate:Any Doctorate - Any Specialization, Doctorate Not Required

Minimum of 7 years of overall software support/operations experience, with a successful delivery track record
Should have experience in working with global teams and strong communication skills.
Experience of working in large landscape/environment.
Operational process knowledge.
Expert in Installation and configuration of application and web servers.
Exposure to Software Lifecycle Management (Patches/Upgrades/Deployments).
Ability to handle Escalations with customers.
Experience and exposure to Cloud Operations is an advantage
Experience on HANA Administration / Operations is an advantage.

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: careers@sap.com ). Requests for reasonable accommodation will be considered on a case-by-case basis.

Additional Locations:No Selection

Company Profile:
SAP India Pvt.Ltd

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