Organization: Accenture Strategy
Travel: Expected Travel could be anywhere between 0-100%
Position: SandCS Services - CRM
About Capability Network:
If you are looking for a career with unparalleled global impact then Accenture invites you to learn more about our rapidly expanding Capability Network. Over 2000 management consulting and strategy professionals work in the Capability Network at Accenture. Based in a network of prominent locations Capability Network professionals specialize in providing cutting-edge Industry and Functional expertise and leveraging the power of Accenture to bring measurable value to our clients worldwide.
Join the Capability Network and always have the backing of the established brand of Accenture to deliver large scale transformational change.
Grow your career and experience a stimulating fast-paced environment working with prestigious clients on diverse projects to solve significant business challenges.
You will deliver lasting impact as you work as part of a highly specialized team combining overseas client-site work with opportunities based locally and contribute to high performance through continuous collaboration and knowledge sharing.
Develop business case solution architecture and business models for implementation of CRM solutions.
Strategize the change process and assist client in implementing an effective CRM or Banking Customer engagement solutions Provide expert knowledge on business processes and process modelling related to CRM.
CRM process knowledge for Financial Services Industry would be an added advantage Act as a mentor or SME for CRM solution design including detailed requirements gathering functional specifications and implementation.
Help train other resources in the practice to grow skill base Solution Design for functional areas like Customer management Service Request Management Knowledge Management Upsell or Cross Sell Service Dispute Resolution Customer Retention.
Roles and Responsibilities
Extensive experience of hands-on roles leading and implementing CRM specifically in the areas of solution or functional architecture prescriptive business requirements assessment and solutioning leading and coordinating solution design and deployment across multi-dimensional team
In-depth understanding of the capabilities and constraints of the CRM application is a MUST Good to have understanding or working knowledge on other CRMs; SAP Microsoft Dynamics Pega Salesforce.co
Ability to quickly connect business requirements to the functional capabilities of an application and assess the applicability of different product technologies to business problems
Desire to be hands-on and in the field guiding implementations and teams in creating the best solution and ensuring the success of that solution
Must be creative innovative and be able to work in a fast-paced environment with the ability to abstract detail into larger patterns familiarity with user-centered analysis and evaluation techniques Full lifecycle experience from: solution definition solution architecture definition to design Implementation and Change Management of CRM Transformation
MBA or equivalent business Management degree from reputed institutions
Education:UG -Any Graduate - Any Specialization
PG - MBA/PGDM - Marketing, Any Specialization
Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required