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Customer Engagement Executive | Mumbai | 3+ Years Experience | SAP India Pvt. Ltd.

Job Summary

Post Author : SAPTechies Jobs
Post Date : 30 Sep 2015 4:58 pm
Company Name :
Job Location : Mumbai
Function Area : CRM (Customer Relationship Management)
Experience Min. 3 Years
Max. 0 Years
Key Skills : Cloud, ERP, SAP, Supply, Relationship Manager, Technology, Operations, Customer Service

Job Description

Job Description:
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

The Customer Engagement Executive (CEE) has overall responsibility for the daily management of assigned customer accounts, including account management strategies and implementation plans to insure profitable growth within Aribas core customers. The role and responsibilities for this position include revenue generation, account relationship management, issue mitigation and point of escalation for their assigned customers. The CEE will also be capable of effective positioning of the Ariba valuenb proposition in order to leverage adoption of our products and services through existing major customer agreements, strategic account planning and management of alliance partners necessary to support customer engagements.

Duties and Responsibilities 

Develop and implement detail account strategies and implementation plans that identify new
business opportunities within assigned accounts that will:

o Ensure rapid adoption and enablement of the solutions
o Increasing adoption by adding additional processes, technologies, and suppliers
o SLA performance and customer satisfaction

Meet or exceed account specific revenue and profitability goals for account portfolio including but not limited to renewals, services, sub software expansion, SMP growth
Maintain a close working relationship other regional business teams in support of global customers and corporate functions necessary to support all assigned accounts primary escalation point
Will invite AEs into account for closing new module sales
Provide pipeline and revenue reporting
Act as primary point of escalation for team members account issues
Provide deal structure and commercial negotiation guidance to team
Ensure the establishment of close plans for negotiations
Facilitate quarterly Account Reviews with team members to identify corrective actions at problematic accounts
Manage new account assignment into portfolio, balancing work load

Basic Minimum Qualifications

Bachelors Degree
3-5 years of experience in the process of complex Account Management
Proficiency in Microsoft Office: Excel, PowerPoint, Word and Outlook

Preferred Qualifications 

Commercial experience including experience developing account management plans
Experience managing complex customer engagements
Supply Chain and E-Business experience
Ariba solutions knowledge
Business process knowledge
Deep understanding of invoicing, purchasing, and negotiation

Salary: Not Disclosed by Recruiter
Industry:IT-Software / Software Services
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Voice
Role:Associate/Senior Associate -(NonTechnical)

Desired Candidate Profile
Education-
UG: Any Graduate - Any Specialization
PG:Post Graduation Not Required
Doctorate:Any Doctorate - Any Specialization, Doctorate Not Required

Company Profile:
SAP India Pvt.Ltd

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