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Deputy Manager- SAP Basis | 5 - 9 Years | Pune | Vodafone

Job Summary

Post Author : Nitesh Singh
Post Date : 30 Nov 2015 1:53 pm
Company Name : Vodafone
Job Location : Pune
Function Area : BASIS
Experience Min. 5 Years
Max. 9 Years
Key Skills : Solution ManagementOracle DatabaseUnix Shell ScriptingChange ManagementIncident ManagementTechnical OperationsSAP BasisDeputy Manager

Job Description

Skills:-

Primary Skills:- Basis & Solution Manager
Secondary Skills:- Unix and Oracle

Key Accountabilities:-

Team member of the Technical Operations SAP Basis
Provide Operational Excellence for EVO in the areas SAP Basis, Solution Manager, Monitoring, Portal, Oracle Database, Unix-Shell and Scripting and other infrastructure elements
Work with EVO Support Partner, assess operational quality, identify gaps, and manage closure of gaps in SAP Basis area, including
Ensure effective Error Trend Analysis and Problem Management
Work in EVO SAP Basis team and provide missing technical and operational expertise for Major Incident Management and support EVO Support Partner to close their knowledge gaps
Provide support for Major Incident Management and ensure timely resolution of Major Incidents
Ensure SAP functional best practices are adhered to during Incident and Problem investigation and resolution
Provide technical feasibility and appropriateness of proposed incident & problem resolutions when alternative solutions are available
Provide capability to perform incident & problem management resolution activities as appropriate in exceptional circumstances
Provide appropriate assessment of SAP OSS notes with regard to relevance for EVO Operations
Perform detailed planning & project management of implementation activities for updates & patching where required
Assess and improve Operational Procedures (including Housekeeping activities)
Perform system health audits to validate system status & report to Basis Team Lead
Perform effective Weekly Operational Review with Support Partner Basis Team
EVO Basis Activity Reports (report effort)
Monthly Capacity Report
Defect Prevention proposals
Updated operation procedures
Weekly housekeeping report
Weekly systems health check reports
EVO BAU Production support which has SLA based timelines with SEV 1/2/3/4 categorization
Status reporting to EVO SAP Basis Team Lead.
Availability for Major Incident Management out of hours.
EVO Basis Activity Reports (report effort)
Monthly Capacity Report
Weekly housekeeping report
Weekly systems health check reports
Resolve all issues reported by Vodafone EVO customers and providing support/assistance to suppliers & Third Parties involved in EVO project.
Defect Prevention proposals
Update operation procedures
EVO Change management guidelines

Behavioral/ Personality Specifications required:-

Effective communication other EVO teams, service desk, EVO support partners.

Status reporting to EVO SAP Basis Team Lead.
Availability for Major Incident Management out of hours.
EVO Basis Activity Reports (report effort)
Monthly Capacity Report
Weekly housekeeping report
Weekly systems health check reports
Good Written and Verbal communation in English.
Attitude and stamina required to deliver in a challenging environment
Strong knowledge in one or several SAP cross functional technologies
Strong knowledge on several areas of the complete software lifecycle (including test and support)
Experience with large global organisations
Strong analytical skills
Putting Customers First
Performing through our People
Delivering Results
Managing a Changing Environment
Making a Personal Difference
Communicating for Impact
Timely information production/management

Desired Profile
Desired Profile:-

Essential:- SAP Basis
Desired:- Oracle 

Education/ Technical/ Functional Qualifications and/or Professional Certifications:

Essential:- B Tech, Masters
Desired:- SAP Basis certification
Education:UG -B.Tech/B.E. - Any Specialization 
PG - Any Postgraduate - Any Specialization, Post Graduation Not Required 
Doctorate - Doctorate Not Required

Company Profile

Vodafone - The Leading GSM Operator in India.

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