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Executive CRM | 0 - 5 yrs | Mumbai | Tata Housing Development Company Limited

Post Author : SAPTechies Jobs
Post Date : 26 Nov 2015 4:07 pm
Company Name : Tata Housing Development Company Limited
Job Location : Mumbai
Function Area : CRM (Customer Relationship Management)
Experience Min. 0 Years
Max. 5 Years
Key Skills : CRM Front Office Executive Assistant and Front Office Customer Relationship Management Customer Management Customer Handling Customer Facing BPO and Customer Service Operations

CUSTOMER INTERFACE FOR ALL QUERIES, REQUIREMENTS AND DOCUMENTATIONS

Operational

Preparation of Sales Documentation :
o    Application forms
o    Allotment Letters
o    Agreement for Sale / Construction, 
o    Demand Notices, 
o    Sale Deeds, 
o    Tripartite Agreements/NOC for Banks


Follow-up for collections with customers / Banks
Handling Feedback / Queries / Requests from Customers
Preparation of MIS - Monthly Sales Reports, Collections, Feedback
Coordination with Marketing, Sales, Finance & Engineering for handling customer issues, if any
Data Entry in SAP system

Internal & External Interactions

Internal: Accounts, Sales, Marketing, Legal & Engineering 
External: Customers, Bankers & Brokers
 

Desired Candidate Profile

Education-
UG: Any Graduate, Graduation Not Required
PG:Any Postgraduate, Post Graduation Not Required
Doctorate:Any Doctorate - Any Specialization, Doctorate Not Required

Company Profile:

Tata Housing Development Company Limited

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