FAQ GUI Specific Problems and Traces
Question: What can I do if Dr. Watson errors occur?
Answer: For every Dr.Watson error please make sure you can reproduce the problem on another PC. SAP Support can only track down problems if you are able to recreate them. Errors usually follow certain patterns. Intermittent problems like a crash once a day might occur by random and if you can't find a pattern we won't either.
Moreover, please review notes # 559285 and 520688 including the optimization paragraph. Afterwards please send the new FrontException.TRC to SAP.
Question: How to create the right trace files in case of issues with SAP GUI?
1 - SAPSETUP.LOG (created during installation of the GUI)
2 - SAPCHECK.SCK (created using attached note 323413)
3 - Trace files, created using attached note 50226
a - activate the trace
b - recreate the error
c - stop the trace
Please ZIP the files together in one archive and upload them to SAPSERVxusing attached note 40024. Please note that the trace described in note 50226, will result in the following files:
<= SAPGui 4.6d all dev_*.* files from SAPWORKDIR >= SAPGui 6.10 all sapgui*.* files from SAPWORKDIR Please make sure that you include all the trace files.
Question: I am missing particular elements in the display, experience wrong length of a list, wrong scrollbar positions or no resize events.
Answer: Please run the Frontend-trace (see note 305363). In SAP GUI press the three-colored icon -> options -> trace -> Mode: Monitor - Trace-File: ENABLE [X] The Front.trc file will be generated.
Question: While working in the R/3 system I get ABAP shortdumps withCNTL_ERRORs?
Answer: Perform a SAPCHECK (see note 323413) and make an Automation trace according to note 158985. Send both files to SAPSERVx (note 40024). For further information please review also the GUI specific help. Choosethe three-colored GUI icon, and select then the 'SAP GUI Help' menu.