I need your help to resolve some doubts and give me more lights about SAP. As background I’m system administrator working in an Oil&Petroleum company which soon will be implementing SAP ECC ver 6. Currently our ERP is Oracle (ex-PeopleSoft) JD Edwards. Almost 99% of our systems run on windows and Microsoft SQL databases (Including JDEdwards) as well many other Microsoft Applications, we also have an Enterprise Agreement in place with Microsoft. Our business doesn’t require High-Performance transactional database like banking or telecom would normally require, also our SLA is flexible so we don’t need Clustering at all.
With that in mind, I get involved in the IT Team’s that is evaluating which database we would choose for SAP. We directly discard HANNA and Oracle due to they’re expensive and as I say before, our business don’t have the needs of such features and performance, so our alternatives are Microsoft SQL Server or SAP Sybase AES. In regarding of costs, Sybase Licensing Is 5K more cheaply than Microsoft, this small margin forces us to look for other aspects to fundament our decision.
I been talking with local SAP partners, and as expected they recommend implementing SAP with Sybase. However the strange part (at least for me) comes with the technical support, this is where I have some doubts that I would like to clarify:
1. - We been told that we don’t need a highly experience DBA for SAP Database, in fact our DBA doesn’t need to know anything of the SAP Database’s, due to we won’t touch nothing directly at database, all the configuration/chances related tasks are made only and exclusively through the SAP console, ie: installing patches/service pack to database, defragmenting/indexing database, and so.... am I misunderstanding anything or in your experience this statement true?
2. - We also been told that the “SAP Support” that comes with our maintenance will be in charge of almost everything, this would cover basics tasks such as defragmenting database, changing operating system configuration, installing patch to operating system, restoring databases, and so on…. Am I misunderstanding or experience this statement is true?
3. – Thinking in my question two, what are the Tech supports level’s that SAP provides to customers? And if possible some examples about what tasks I’m allowed to do and what task I should do with SAP Support?
4. – What other aspects should I consider if we chose Sybase as database?
That’s all I have doubts, I would be enormously gladly for your time invested in help me,
Thanks in advance