Kindly solve this issue, Thanks in advance.
Domain of ITS and CRM systems should match - in order to transfer data back to IC from ITS and to trigger a round trip. IC Web Client strips the server name from the full domain and so does the ITS side, at the end, both systems will run with common domain.
i.e. If the CRM system's full host name is set to "CRMhostname.domain.com". The ITS domain must be "ITSServerName.domain.com" in order to allow integration into IC Web Client.
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