Responsibilities for Operations Manager (IC Individual Contributor)
Perform vendor enablements for 20-30% of their time i.e. the candidate would be required to contribute in daily volumes, the candidate should not have reservations for doing only managerial/administrative activities (Very Important point to be shared with the candidate)
Understand SIS Operating model, deliver on responsibilities assigned to him/her which would include activities related to process governance, audit, reporting, score carding and metrics management
Ensure that the SIS Team has adequate knowledge of process related SOPs, works with the FLMs to have standardization in the process
Implement and monitor effective Cross Training practices within the team, Monitor capacity, gaps and report it with his/her manager
Work with the people leaders in the team and help them by sharing data on associate performance, gaps in performance and work with them to develop an action plan that would be shared by him with the management
The candidate should have exceptional communication skills
The candidate should be willing to work in shift time of 3:30 PM IST till 12:30 AM IST
Should be a Graduate in any stream with 10+ years of experience in the BPO/related Industry
The candidate should be comfortable working as an Individual Contributor, the role would involve a combination of tactical and strategic duties in the ratio of 50:50
He/She should be proficient in managing process deliverables with allocated resources, budget in time.
Experience of working in Procurement Operations or transactional process with proven track record of strong analytical and data skills
He should be proficient with SCM related technology applications; Knowledge of Ariba application would be desirable not mandatory but knowledge of SCM systems/applications would help.
The candidate also needs to have project management experience in terms of managing high volume critical projects with tight timelines.
Knowledge of Ariba or any other SCM related application
Experience including verbal interaction with US Partners & Clients in a BPO/KPO environment
Good Knowledge of MS Office, especially MS-Excel & PPT
Knowledge of SAP desirable
UG - Any Graduate - Any Specialization, Graduation Not Required
PG - Any Postgraduate - Any Specialization, Post Graduation Not Required
Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required