Online Tutorials & Training Materials | STechies.com
Register Login
Advertisement

What is the Meaning of Ticket in SAP?

|| || 1

What is the Meaning of Ticket in SAP?
Stechies

Hey SAP Users,
I came across a term which is mostly used in SAP but unable to understand it till now. So, can you guys help me out to understand that what is the meaning of "ticket"? If anyone from you guys able to help me then please go for it and give a proper explanation of this term.

Thanks in Advance!


Comments

  • 27 Aug 2015 6:29 pm

    Hey ticket means problem raised by end user when they user the production bi server means live system. When ever they get any problem in any case they raise that. Some call it as issue too but most common terminology is ticket. The ticket which raised by the end user will be posted first to the help desk team of the company. If already solution is available they post that solution or then that ticket wil be posted to the tech team who are work in the support team. You wil have a ticketing tool just like the mail interface. When the ticket is posted it will have in different states, new , open and close. New means ticket is new. Open means some one is working on that ticket. Closed means ticket is resolved. Ticket will hve the priorites low normal high. Depending on the SLA s means SERVICE LEVEL AGREEMENT BETWEEN THE COMPANY AND THE CLIENT accordingly ticket will be resolved. High means mostly it should be resolved in 3 to 5 business hours and normal means it will go for 2 to 3 days. Low means there is no time bound. Depending on the situation we need to resolve. You have two types of tickets, system generated and end user raised tickets.


Advertisement
Advertisement