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Quality Management with SAP

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Quality Management with SAP
Stechies

Contents

Introduction

1. Implementing Management Systems with SAP...........19

1.1 Basic Principles............... 20

1.2 Quality Elements.................22

1.3 Documenting the Management System........ 29

1.4 The QM Information System............30

1.5 Environment Management............. 31

1.6 Laws................34

1.7 Outlook.............. 35

2. Modeling QM Business Processes Using the EPC Method............................37

2.1 Basic Principles...........................................................................................37

2.2 Definition of Concepts................................................................................. 37

2.3 The Event-Driven Process Chain (EPC)....................................................... 41

2.3.1 Elements of the Event-Driven Process Chain....................................41

2.3.2 Structure of the Event-Driven Process Chain.................................. 44

2.3.3 Scenario...................................................................................... 45

3. Overview of SAP R/3..................................................................................53

3.1 SAP..........................................................................................................53

3.2 Development of SAP R/3.......................................................................... 53

3.3 Modules of the R/3 System....................................................................... 54

3.4 SAP R/3 Releases.................................................................................... 58

3.5 mySAP PLM and Quality Management....................................................... 66

3.6 Project Management for SAP Implementations........................................... 66

3.7 Customizing............................................................................................. 73

3.8 Client Concept.......................................................................................... 74

3.9 Organizational Structure.............................................................................75

3.10 The R/3 Work Center................................................................................ 75

3.11 SAPscript............................................................................................... 76

3.12 Reports.................................................................................................. 76

3.13 ABAP/4 Programs................................................................................... 77

3.14 SAP R/3 QM as a CAQ System................................................................ 77

3.15 New SAP Technologies............................................................................. 79

3.15.1 The mySAP ERP Strategy........................................................... 79

3.15.2 mySAP Business Suite................................................................ 80

3.15.1 SAP Enterprise Portal............................................................... 82

3.15.4 Using SAP Enterprise Portal in SAP QM..................................... 84

3.15.5 Principles of R/3 Internet Scenarios...............................................88

3.15.6 Recording of Quality Messages.................................................... 88

3.15.7 Creating Quality Certificates......................................................... 92

4. Operating SAP R/3......................................................................................97

4.1 Logon and Logoff ........................................................................................97

4.2 User Interface............................................................................................ 99

4.3 Print......................................................................................................... 106

4.4 User Settings............................................................................................ 108

4.5 Working with Transaction Codes and Multiple Sessions................................. 110

4.6 Help in the R/3 System...............................................................................113

4.7 Display Functions and List Displays.............................................................. 117

5. Quality Management in the Supply Chain.....................................................121

5.1 Basic Principles...........................................................................................121

5.2 Supply-Chain Management........................................................................ 122

5.3 Materials Management.............................................................................. 124

5.3.1 Procurement............................................................................... 124

5.3.2 Production.................................................................................. 128

5.3.3 Sales and Distribution...................................................................130

5.3.4 Customer Service........................................................................ 131

5.3.5 Summary..................................................................................... 133

6. Quality and Inspection Planning ................................................................135

6.1 Basic Principles........................................................................................135

6.2 Overview of Quality and Inspection Planning...............................................139

6.3 Basic Data for Quality and Inspection Planning............................................ 140

6.3.1 General Master Data.................................................................... 141

6.3.2 Basic Quality- and Inspection-Planning Data................................. 155

6.4 The SAP QM Inspection Plan...........................................................176

6.4.1 General Remarks......................................................................... 176

6.4.2 Administrating Inspection Plans...................................................... 183

6.4.3 Structure of the Inspection Plan (Plan Structure)..............................191

6.4.4 Engineering Workbench..................................................................209

6.5 Quality Planning in Procurement.................................................................. 212

6.5.1 Material Master and Quality Info Record......................................... 212

6.5.2 Incoming Inspection...................................................................... 215

6.6 Quality Planning in Production..................................................................... 225

6.7 Quality Planning in Sales and Distribution...................................................... 234

6.7.1 Certificate Processing..................................................................... 240

7. Quality Inspection.......................................................................................245

7.1 Basic Principles..........................................................................................245

7.2 Inspection-Lot Creation...............................................................................250

7.3 Results Recording ....................................................................................255

7.3.1 Characteristics Results.................................................................259

7.3.2 Defects........................................................................................268

7.4 Inspection-Lot Completion.........................................................................270

7.5 Inspection Costs........................................................................................272

7.6 Sample Management................................................................................274

7.7 Quality Inspection in Sales and Distribution................................................276

7.8 Quality Inspection in Production.................................................................277

7.9 Quality Inspection in Procurement..............................................................281

7.10 Interfaces to External Systems and Measurement Devices........................283

7.11 Connecting Complex, External Measurement Systems..............................285

7.11.1 Overview...................................................................................285

7.11.2 The Keyboard Wedge..................................................................286

7.11.3 Test Equipment Drivers for SAP GUI........................................... 286

7.11.4 Subsystems with Separate User Interfaces..................................287

7.11.5 Direct Integration of Inspection and Analysis Systems................. 287

7.11.6 Importing a Plan........................................................................ 288

7.12 Example.............................................................................................. 288

7.12.1 The Sample Company................................................................ 288

7.12.2 Quality Assurance in the Power Tools Area................................. 289

7.12.3 Analyses in the Adhesives Area................................................. 290

7.12.4 External Statistics Program.........................................................292

8. Quality Control........................................................................................293

8.1 Basic Principles........................................................................................293

8.2 Usage Decision........................................................................................293

8.3 Quality Level............................................................................................305

8.4 Vendor Evaluation.....................................................................................307

8.4.1 Basic Principles...........................................................................307

8.4.2 Master Data.................................................................................308

8.4.3 Evaluation Criteria........................................................................309

8.4.4 Vendor Evaluation.........................................................................315

8.4.5 Evaluations...................................................................................321

8.5 Statistical Process Control (SPC)................................................................323

8.6 Dynamic Modification of Inspection Severity and Inspection Frequency...........328

8.7 Batch Logs...............................................................................................330

8.8 Quality-Related Costs................................................................................331

8.8.1 Basic Principles...........................................................................331

8.8.2 Cost and Performance Accounting................................................332

8.8.3 Recording Quality-Related Costs..................................................333

8.8.4 Evaluation of Quality-Related Costs..............................................334

8.8.5 Implementation Possibilities with R/3............................................335

9. Quality Notification...................................................................................337

9.1 Basic Principles.......................................................................................337

9.2 Quality Notifications in SAP R/3...............................................................338

9.3 Scenario: Complaint Management with Quality Notification...........................341

9.2.2 Functions and Elements of the Quality Notification........................ 358

9.3 Quality Notification with Integrated Document Management..........................370

9.3.1 Creating a Document.................................................................. 372

9.3.2 Documents in the Quality Notification............................................. 375

9.3.3 Documents in the Quality Info Record............................................. 376

9.3.4 Documents in the Inspection Plan/Routing...................................... 376

9.4 Quality Notification in Sales and Distribution.................................................376

9.5 Quality Notification in Production................................................................... 379

9.5.1 Scenario with Notification Type Q3/F3, Internal Problem  Notification....381

9.6 Quality Notification in Procurement...........................................................383

9.7 Solution Database....................................................................................386

9.8 Stability Study.........................................................................................389

9.8.1 Description................................................................................. 389

9.8.2 Scenario for the Stability Study.................................................... 392

9.9 FMEA Functionality via Add-On................................................................ 402

10. Information Systems and Evaluations.....................................................407

10.1 Basic Principles.....................................................................................407

10.2 Executive Information System.................................................................408

10.3 Logistics Controlling..............................................................................408

10.3.1 Quality Information System.........................................................409

10.4 Report Lists............................................................................................415

10.5 SAP Open Information Warehouse............................................................416

10.6 SAP Business Information Warehouse (SAP BW)......................................417

10.7 Examples of QM Content in SAP..............................................................419

11. Test Equipment Management...................................................................429

11.1 Basic Principles.......................................................................................429

11.2 Business Tasks.......................................................................................430

11.3 R/3 Module Configuration..........................................................................431

11.4 Master Data............................................................................................432

11.5 Scenario for Test Equipment Management................................................436

11.6 Editing the Material Master.......................................................................437

11.7 Procuring Test Equipment........................................................................440

11.8 Serializing the Material..............................................................................441

11.9 Creating a Material as Equipment...............................................................442

11.10 Planning Test Equipment Monitoring........................................................446

11.10.1 General Task List........................................................................447

11.10.2 Maintenance Plan.......................................................................448

11.10.3 Scheduling................................................................................452

11.10.4 Scheduling Monitoring..............................................................452

11.11 Calibrating and Checking Test Equipment................................................452

11.11.1 Calibration Orders.....................................................................452

11.11.2 Results Entry and Usage Decision............................................455

11.11.3 Inspection Completion..............................................................456

11.12 Evaluations..........................................................................................457

11.13 Using Subsystems...............................................................................458

12. Audit Management Using SAP................................................................463

12.1 Functions of SAP Audit Management......................................................463

12.2 Installation and System Requirements.....................................................463

12.3 Definition of Audits from the Quality Management View.............................464

12.4 Time Scheduling and Resource Planning..................................................465

12.5 Planning the Question Lists....................................................................466

23.6 Execution..............................................................................................466

12.7 Reports and Evaluations.........................................................................467

12.8 Corrective and Preventive Actions...........................................................469

12.9 Audit Evaluations...................................................................................469

12.10 Mobile Audit.........................................................................................470

13 Customizing............................................................................................471

13.1 Basic Principles......................................................................................471

13.2 The Most Important Tools........................................................................473

13.3 Functions in Customizing........................................................................474

13.3.1 Procedure Model.......................................................................475

13.3.2 Implementation Guides (IMGs)....................................................475

13.3. Creating a Project IMG..........................................................................477

13.4 Project Controlling with the IMG and the Procedure Model..........................482

13.4.1 Project Controlling with Status Information...................................482

13.4.2 Selecting Documentation Types in IMG Project Maintenance..........484

13.5 Scenario................................................................................................485

13.5.1 Customizing “Maintaining Number Ranges”...................................489

14. Migration Concepts.................................................................................491

14.1 Basic Principles.....................................................................................491

14.2 Creating a Detailed Definition for the Data Transfer.....................................491

14.3 Creating Data Transfer Programs.............................................................494

14.4 Performing Manual Data Transfers............................................................496

14.5 IBIP Program for Data Transfer.................................................................496

15. ASAP (AcceleratedSAP)..........................................................................509

A Glossary....................................................................................................521

B Abbreviations............................................................................................527

C The Authors...............................................................................................531

Index............................................................................................................533


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