Your system has no connection to the SAP network.
Send this form to the address specified under point 1 (see below) or send a message on SAP Service Marketplace at: service.sap.com/message
and attach the remote connection data sheet to the message.
Component XX-SER-NET-NEW
The short text for that message must be "Remote Connection Data Sheet".
Remote connection data sheet (Dial-up)
Company _____________________________________________________________
Customer no.: _______________ Message no. (2): ____________________
Contact person network ______________________________________________
Tel.: ____________________________ Fax: ___________________________
E-mail: _____________________________________________________________
Information about the machine with SAProuter and proxy for access to the SAPNet R/3 front end and SAP Service Marketplace (3):
IP address of the SAProuter computer (*) : __________________________
Host name of the SAProuter computer (*) : __________________________
(*) this information is mandatory
Information about the network connection (4):
( ) ISDN connection (protocol PPP with CHAP is required)
IP address of the ISDN connection: _____________________________
User name for CHAP: ___________________________________________
(no SAP, OSS, ISDN, and so on)
Password for CHAP: ____________________________________________
(no SAP, OSS, ISDN, and so on)
( ) Provider connection (name) __________________________________ ______________________________
ACHTUNG! ONLY an SAP provider in accordance with 33953 is permitted.
( ) Frame Relay connection (only possible for Americas)
Frame Relay provider (name): ________________________________
Frame Relay DLCI: ___________________________________________
IP address of the Frame Relay connection: _____________________
Remote connection data sheet (Internet)
Company _____________________________________________________________
Customer no.: _______________ Message no. (2): ____________________
Contact person network ______________________________________________
Tel.: ____________________________ Fax: ___________________________
E-mail: _____________________________________________________________
Information about the requested Internet connection (4):
( ) SAProuter / SNC via Internet
( ) Internet VPN
IP address of VPN gateway: ________________________________
Type of VPN Gateway (name/model): ________________________
Information about the machine with SAProuter and proxy for access to the SAPNet R/3 front end and SAP Service Marketplace (3):
IP address of the SAProuter computer (*) : _________________________
Host name of the SAProuter computer (*) : _________________________
(*) this information is mandatory
Information about the Internet connection:
Bandwidth of the Internet connection (in kbps): ___________________
Current load of the Internet connection (in %): ____________
Comments on the remote connection data sheet:
1. Send this remote connection data sheet to one of the following addresses according to your region or fax it to the specified fax number.
Add "New service connection" in the short text.
________________________________________________________________
Europe/South Africa
SAP AG
R/3 Network Hotline
Neurottstraße 16
D-69190 Walldorf, Germany
Germany
For Germany: Fax 0180 5343430
For all other countries: Contact the relevant support center.
_________________________________________________________________
America
SAP America
3999 West Chester Pike
Newtown Square, PA 19073
USA
Fax: 610-661-0716
_________________________________________________________________
Japan
SAP Japan
SANKEI bldg
1-7-2 , Otemachi, Chiyoda-ku, Tokyo
100-0004 Japan
Fax: 0120-33-2903 / +81 (3) 5543 7801
_________________________________________________________________
SAP Australia
Level 1, Northside Gardens
168 Walker Street
North Sydney, NSW 2060
Australia
Fax: +61/2/9925-7553
_________________________________________________________________
Asia
SAP Asia
30 Pasir Panjang Road
#03-32 Mapletree Business City
Singapore 117440
Fax: +65/6664-5050
_________________________________________________________________
2. If you ordered the remote connection data sheet in SAPNet - R/3 Frontend or on SAP Service Marketplace, a message number was assigned to you. (This may also be the case if you ordered the data sheet by phone.) Specify your message number here, so that the data sheet can be assigned to it.
3. Here you must enter the official IP address of the computer on which the communication software SAProuter and the proxy for accessing the SAPNet - R/3 Frontend and SAP Service Marketplace are installed.
This address must be an official and registered IP address. Private address areas, such as
10.0.0.0 - 10.255.255.255
172.16.0.0 - 172.31.255.255
192.168.0.0 - 192.168.255.255
cannot be used.
Only for direct ISDN connection with SAP:
If you do not have an official IP address, you can be assigned one by SAP for accessing the SAPNet - R/3 Frontend and SAP Service Marketplace (see Note 50430).
4. Further information about the available types of network connections can be obtained from your local consulting partner (see below) or from the Support Center of your local SAP subsidiary.
ISDN dial-up connection
The prerequisite for the ISDN direct connection is the protocol PPP with CHAP. Use the host name of the router or the gateway as the CHAP user. The password may contain a maximum of 12 characters.
Provider connection
Contact addresses for information and contract closing with provider, 33953 (Europe/Africa), 37946 (Asia without Japan), 39894 (Japan), 102414 (Australia/New Zealand), 40739 (Americas/Canada).
See 126645 "SAP provider remote connection data sheet".
X.25 connection
Due to the required bandwidths, X.25 connections are no longer up-to-date. However, they can be accepted in exceptional cases. Contact your local consulting partner for further information.
Frame Relay connection
Connection using the Internet
You can now receive services and support from SAP on the Internet.
To ensure that the high security requirements necessary for Internet connections are met, you must use one of the two data encryption methods offered by SAP:
SNC (Secure Network Communication) for software encryption (sapserv2)
VPN (Virtual Private Networks) for encryption at hardware level (sapserv1)
You can find detailed information on SAP Service Marketplace at service.sap.com/internetconnection.
Inform us of the official IP address of the WAN interface. This address must be an official and registered IP address which your network provider or your system administrator told you.
You cannot use the following address areas (private addresses):
10.0.0.0 - 10.255.255.255
172.16.0.0 - 172.31.255.255
192.168.0.0 - 192.168.255.255
Only for direct ISDN connection with SAP:
If you do not have your own official IP address SAP can assign it to you for accessing the SAPNet - R/3 Frontend and SAP Service Marketplace (applies to dial-up connections only; for Internet connections, this is the responsibility of your provider).
If you have any of the following questions:
- How do I fill in the remote connection data sheet?
- How can I obtain an IP address?
- Which type of remote connection is most suitable for us (ISDN, provider, X.25, Frame Relay) ?
- What type of software and hardware do I need to establish remote access?
- Questions about using a firewall or address translation
- What kind of costs can I anticipate?
- Which are the prerequisites for an SNC/VPN connection to SAP using the Internet?
Contact the consulting partner that is responsible for your area:
Europe
Schweickert Netzwerktechnik GmbH
Tel.: +49/6227/7-42959
America
HS Network Technologies, Inc.
Tel.: +1/650-494-5285
Asia, Australia
HS Network Technologies Pte. Ltd.
Tel.: +65/6659-1218
China
Schweickert (Dalian) Network Technologies Co, Ltd.
Tel.: +86/411-84767133
Further information about the SAPNet - R/3 Frontend and SAP Service Marketplace can be obtained from your local Support Center.
