You are using the Enterprise Portal and want to make use of the Remote Support Service. In order to get Remote Support a remote connection to SAP is needed. This note will help to find further information on remote connectivity and required software.
General information on Remote Support and Remote Connectivity can be found in the SAP Service Marketplace using alias /access-support. Specific information for SAP NetWeaver Remote Connectivity can be found in the Media Library.
SAProuter:
One prerequisite is the installation of the SAProuter software.
NetMeeting:
Technical details can be found in attached 356635 and 814334.
pcAnywhere:
Technical details can be found in attached 100740.
Windows Terminal Server (WTS) connection:
Technical details can be found in attached 605795.
HTTP Connect - URL Access:
Technical details can be found in attached 592085.
R/3 Support:
For certain problems it may make sense to open a connection to the ABAP backend system. Technical details can be found in attached 812732.
Telnet:
Technical details can be found in attached 37001.
Citrix Metaframe:
Technical details can be found in attached 701588.
31515 and 35010 contain general information on service connections.
