Sales Order Item condition detail price exclision item status
Hello, we have a floor price and customer specific price. Customer pricing condition is a later step in the pricing procedure so if found, it is set first priority over floor price. with this scenario, i am having a difficult time finding out why there is an exclusion item status set in a condition item for the customer price. the sales order creation date is prior tp the condition creation date, however, the validity of the customer price covers the creation date. The condition has a scale and the from qty is 15KG, the order is 300LB , did update on the item condition, it is still showing the floor price being active. Even creating a new sales order, the floor price is still the active one. Condition analysis says condition record found. I have looked for condition exclusion config settings. there is one exclusion group but it is not assigned to any of the pricing procedures.
your help is greatly appreciated.