SAP CRM training covers a variety of subjects which imparts skills and knowledge of customer relationship management and includes topics such as analytics, sales, e-Commerce, marketing, Middleware, sales, and Customer services.
- SAP basic navigation, ERP overview
- CRM Solution Overview and Introduction to Architecture of SAP CRM
- SAP CRM Analytics, SAP CRM Marketing, SAP CRM E-Commerce
- SAP CRM Channel Management, SAP CRM Sales
- SAP Interaction Center, SAP Service
- Integration with other SAP modules
- CRM Basic data & customizing settings for Business partner, Organizational model, Territory Management
- Activity Management and Middleware settings
The duration of the course could vary from 5 days to 40 days and is totally based on the institute and candidates proficiency.