The SAP CS course focuses on providing end to end implementation knowledge of the functionalities of Customer service domain. It provides knowledge of technical objectives, service agreements, customer interaction made and other management related to customer services. The course can be pursued from any reputed SAP authorized institutes. The course fee varies in accordance to institutes business policies and teaching methodology. The average range quoted is 15K
to 2 lacs .The duration of the course varies from 5 to 25 days as per institute and students competencies.
The course contents are:
- Overview of ERP systems, SAP tools and navigation, SAP CS module basisc
- Overview of customer services
- Customer service Master data generation and maintenance
- Reporting and analysis
- Warranty and types, work center, cost center
- In house repair process, serial number management
- Integration with SD, PM, QM, FICO, PP and MM modules.