I have an issue that I need to ask for your help and advice on sap printing on canon photocopy machine.
We just migrated our SAP ECC EHP6 from AIX 126.96.36.199 to SUSE LINUX Release 11 Kernel Linux 3.0. 13-0.27-default.
For Canon photocopy machine for AIX, we used SQUE software for the OS printers and
for SUSE, we use CQUE software.
There are three canon printers that we are facing issue which are
3. iR C3170
Previously we had no problems on printing to the printers from AIX and SQUE, but when we moved to SUSE and CQUE, we were not able
to print with desired print options:
1. selective drawer
3. accounting department id (if we choose the sap device type for Postscript, the department id will be able to work)
Finally for the SAP Device type PCL5 for Canon, I changed the SPAD -> Device Types -> ZCN30* -> attributes -> List handling -> Printer driver -> changed from "Do not use printer driver for ABAP list print" to "HPL2 Printer driver for PCL-5 (black and white/color), and I finally managed to print with selective drawer and duplex print options.
However my last issue is when I print, the printer will always come out with an error message "Paper is out or the loaded paper size is different from the specified paper size". The papers are there but it always come with this message, the users will always have to keep pressing ok to continue or it will jam the whole queue behind his/her spools. This thing happens to all the 3 printers.
I would appreciate for any advice.