We have a problem with 2 printers (say A and B) in our ECC pre-production system.
Problem with printer A:
If the deliveries printed from Shipping point X and Shipping point Y, both the spool processes completes successfully as per SP01 but we are getting physical prints only for the deliveries printed for Shipping point X but no prints related to Shipping point Y are found in printer even though the relevant spool process shows completed in Green.
Problem with Printer B:
Same as the problem with printer A but in this case no physical prints for the deliveries printed from both the shipping points but both the spool processes shows completed (Green) in SP01.
Can anyone help me to crack this issue.