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SAP SCM (SAP Supply Chain Management) Sample Resume 8.00 years experience

Name : (Male) having 8.00 Years of Exp (Gurgaon) 27 Mar 2014 11:25 am
Function Area : SCM (SAP Supply Chain Management),
Key skills : Populating Sales Data, Generating Weekly/Monthly/Yearly Reports, Monitoring Backup, Sales Tracking

Personal Details

Preffered Job Location : Chennai, Delhi, Gurgaon, Hyderabad,
Nationality : India
Download Resume : Click Here

Technical Support

  • Responsible for providing customer support for learners using the Learning Management System (LMS) and Assessment Platform.
  • In charge of offering technical issue resolution via e-mail, phone and trouble ticketing.
  • Ensuring that the ticket does not exceed the SLA.
  • Determine training needs through quality checks, identifying training gaps & conducting programs to enhance operational efficiency of the process.
  • Providing customer support and ensuring maximum customer satisfaction through achieving delivery & service quality norms.
  • Assist customers with complex queries regarding the learning platform by remotely accessing their desktop.
  • Impart training to customers in system navigation and use of applications related to the platform.
  • Provide assistance to customers with online assessments to assess their learning.
  • Work closely with users of the Online Book Library, helping them avail of different services offered online. 
  • Involved in Course Management and Reports Management.
  • Identifying improvement areas & implementing measures to attain customer satisfaction levels.
  • Managed Liqwid Krystal CRM.  The reports included

                   1.Populating Sales Data 
2.Generating Weekly/Monthly/Yearly Reports
3.Monitoring Backup
4.Sales Tracking