SAP is now providing its services in the healthcare industry also besides the other fields. The company has launched the SAP Patient relationship management solutions which have been especially tailored to meet the needs of the healthcare providers in becoming more assertive as well as knowledgeable towards the patients. All thanks to the latest technology and awareness patients now demand a more professional approach towards their treatment. It is interesting to know that SAP (Systems, Applications, Products) as an organization has been catering to the needs of the health care industry since the last 15 years and has continuously evolved since then.
SAP has emerged as the company who seeks to address the ever growing needs of the healthcare sector and is now coming up very innovative solutions customized for providing a higher degree of visibility in both treatments as well as in payment.
AS per the latest reports from Gartner, patients want to feel more valued than ever before and expect the same treatment to be meted out to them. This certainly makes the environment much more customer centric and also gives the opportunity to the health providers to increase their source of revenue. With the increase in awareness one gets to see patients who no longer to travel abroad for treatment and don’t mind shelling out a few extra bucks to get cured and thus obtain the best return for their investment. Unlike the earlier times people don’t mind resorting themselves to treatments which are majorly driven by peer pressure and also driven by the latest trends visible on social media and also are dependent on the overall customer experience.
The SAP Patient relationship management has been designed keeping in mind the billing function as well as the best practices followed in administratively handling patients. The software allows the hospital to maintain a holistic view of each and every patient and thus work around his treatment plan and the drugs to be administered to him. Clinical billings can be very efficiently handled using the SAP Patient relationship management.
Technology is today playing a major role in improving the practices being followed in the healthcare industry. With the latest software being introduced by SAP patients can now more actively be involved in the course of treatment which would certainly yield better results in terms of the overall treatment and cost.
The software enables the healthcare providers track their performance, take a lead in handling with the patients, and even implement solutions which are most effective meant for specific patients. The software also enables the call centre staff of the hospitals by providing them with the ability of providing an immediate response, along with a personalized interaction and a faster resolution.
The software also helps the healthcare providers in becoming much more cost efficient, and advises them about ways of mitigating risks on one hand and on the other hand coming up with new ways of framing more innovative business models.
The software has been successfully implemented in more than 1000 health care provider organizations and allows these hospitals to seamlessly manage their day to day operations right from reducing the cost, and increasing the efficiency and also majorly focuses on considerably increasing the total amount of time being spent on taking care of the patients. Right from managing effectively the total number of beds, to managing machines, and materials is all taken care of by SAP. The various business functionalities allow you to comprehend, identify, predict the trends in the patients, handling equipments, defining the usage patterns, is all taken care of by the software. The software even allows the patients to understand the treatment plan designed for them and also enables the patients to schedule an appointment with their doctor and all of this is done by virtue of a portal. Through a message or an email the patients are reminded of their appointments and incase they need to get any tests before meeting the respective doctor. Doctors also get a much clearer view of the past medical history of the patients, including their vital statistics and any surgery or treatment the patient has undergone.
SAP has certainly made the healthcare industry much more transparent than ever before and will certainly redefine the new standards in the health care sector.