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SAP SCM (Supply Chain Management) Sample Resumes

SAP SCM Sample Resume For 8 Year Experience

Name:XYZ
Function Area: SCM (SAP Supply Chain Management),
Key skills: Populating Sales Data, Generating Weekly/Monthly/Yearly Reports, Monitoring Backup, Sales Tracking
Preffered Job Location: Chennai, Delhi, Gurgaon, Hyderabad,
Nationality: India

SAP SCM

Technical Support

  • Responsible for providing customer support for learners using the Learning Management System (LMS) and Assessment Platform.
  • In charge of offering technical issue resolution via e-mail, phone and trouble ticketing.
  • Ensuring that the ticket does not exceed the SLA.
  • Determine training needs through quality checks, identifying training gaps & conducting programs to enhance operational efficiency of the process.
  • Providing customer support and ensuring maximum customer satisfaction through achieving delivery & service quality norms.
  • Assist customers with complex queries regarding the learning platform by remotely accessing their desktop.
  • Impart training to customers in system navigation and use of applications related to the platform.
  • Provide assistance to customers with online assessments to assess their learning.
  • Work closely with users of the Online Book Library, helping them avail of different services offered online. 
  • Involved in Course Management and Reports Management.
  • Identifying improvement areas & implementing measures to attain customer satisfaction levels.
  • Managed Liqwid Krystal CRM.  The reports included

                   1.Populating Sales Data 
2.Generating Weekly/Monthly/Yearly Reports
3.Monitoring Backup
4.Sales Tracking
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