I am troubling with one problem in CIC web client,the user is trying to change the text in sale order in sap crm. he want to paste text but the text is cutting in the paste,
We are creating the sales order in the ECC by using the TL functionality,Already some text are existing in sales order. When he click on the text title CSR Interaction,he got the text in disable mode. and need to dbl click came in edit mode. where he can not paste the bulk text. So he had to write text manually.
In the web ui Text editor is using the SAP script editor, While I am checking the sales order in GUI in CRM, here we are using the MS word text editor. So here is no problem to paste the text in bulk.
So please help me, I will have to change the text editor or there is some config problem,
and also suggest me how to change the text editor in the in web ui. Where I can get these setting.
You can see more about SAP CRM