A user is facing issue in CRM. When CRM is sending emails, that is going from his personal Mail Id, but they want it to be sent from group mail Id irrespective of Users, so he requested Security team to change his personal email Id to group email in SU01. My concern is if email is changed to group mail id, he will receive all passwords and SAP related notifications to group mail only which is a security violation.
Please let me know if there is any alternative so all users can send email from group mail in CRM irrespective of personal mail address.
Is this something to do with configuration in CRM or ABAP?
Your help is much appreciated.
Thanks in advance.