The SAP Solution Manager lowers the cost of ownership of the mySAP.com solution, optimizes system performance and ensures for smooth core business processes and extensive knowledge transfer to the customer through:
SAP Solution Manager covers all key aspects of mySAP ERP solution deployment, operation, and continuous improvement.
More reliable IT Solutions
SAP Solution Manager minimizes risk both during the implementation phase and during solution operation. Proactive control of solutions reduces errors in implementation and operation. Cross-component consistency checks enable you to avoid dangerous inconsistencies in mySAP ERP's heterogeneous environments. Incidents can be reported by end users and managed through a central Service Desk directly connected to SAP Active Global Support according to standard ITIL processes. Any changes to the solution can be controlled by Change Request Management functionality throughout the entire solution life-cycle, addressing the requirements of Sarbanes-Oxley.
SAP Solution Manager also provides the platform for SAP Support services. Based on information about the solution landscape, it proposes suitable services to manage technical risk and ensure technical robustness of SAP solutions. Examples of these services include SAP GoingLive Functional Upgrade Check, SAP Interface Management, and SAP Operations Competence Empowering. It is very easy to order and execute these services via SAP Solution Manager, and some services can be run as self-services, independently of SAP Support. The result is better IT service and less downtime of the solution.
Reduced cost of implementation and improvement
Tools and content provided by SAP Solution Manager make mySAP ERP implementation and change management projects more efficient. You can reduce the cost of process design, technical setup, business setup, support and operations, testing, and knowledge transfer. Centralized project handling, blueprinting, configuration, and testing ensure consistency and avoid redundancies, which then reduces the cost of implementation projects in multicomponent ESA environments. Using the SAP Solution Manager along the lifecycle of your SAPsolution leads to faster and more efficient implementations by providing all business content for commonly used standard processes. In addition, projects become more transparent by having the up-to-date central project documentation available in one place at any point in time.
Faster return on investment
SAP Solution Manager accelerates implementation and continuous improvement. It provides implementation accelerators and a library of preconfigured business processes -- so you can benefit from SAP's extensive experience with business processes. Content and services, such as implementation road maps, best-practice documents, and SAP solution management services, accelerate learning and accelerate projects.
Reduced cost of operation
SAP Solution Manager provides a central point of control for multicomponent environments such as mySAP ERP. Tools, content, and a direct connection to SAP make IT solutions operate more efficiently. The toolset improves technical and application integration in heterogeneous environments, which reduces integration cost.
SAP Solution Manager includes central, real-time monitoring of systems, business processes, and interfaces, as well as comprehensive long-term reporting of service levels. Proactive monitoring of a solution helps avoid critical situations, and service-level reporting supports strategic IT decisions. SAP Solution Manager provides a central point of access to all monitoring data, reducing administration efforts. Since it covers the complete solution landscape, it can even check inter-system dependencies, a critical factor in SAP solutions. SAP Solution Manager Diagnostics, now available with SAP NetWeaver, is a key support application that provides all the necessary functionality to centrally analyze and monitor a complete SAP NetWeaver system landscape, and can reduce the time needed to train your support organization in root cause analysis for SAP NetWeaver. SAP Active Global Support is only able to perform root cause analysis of incoming incidents on Solution Manager Diagnostics. SAP Solution Manager Diagnostics will be a key component of SAP Solution Manager release 4.0.
More leverage from IT investments
SAP Solution Manager is open and integrates into IT landscapes that include both SAP and non-SAP applications, key in heterogeneous SAP environments.