Smart Mind Online Training, Hyderabad

Course Details

Course

Smart Mind Online Training is an IT Solutions company specializing in custom software development, IT Training and development courses. Smart Mind Online Training provides best SAP CRM online training and  web application development, and software development Training and also quality online training programs and continuing education for job opportunities in software jobs, administrative services, and technology. The training programs are delivered online, enabling students to pursue self-paced learning in their area of interest, and Smart mind online training also provides a number of student and graduate support resources to ensure students are successful. We offer Java, Oracle, Dotnet, Data warehouse, Sap Modules, etc.

SAP CRM Online Training Course Content:

• 1.Overview and Introduction

• 2.Foundation & Architecture of my SAP CRM

• 3.my SAP CRM Analytics

• 4.my SAP CRM Marketing

• 5.my SAP CRM E-Commerce

• 6.my SAP CRM Channel Management

• 7.my SAP CRM Sales

• 8.my SAP Interaction Center  SAP CRM online training

• 9.my SAP Service

• 10.my SAP Field Applications (with focus on Mobile Service)

• 11.my SAP CRM for Industries

• 12.Integration with other My SAP suite of modules

• 13.CRM Base Customizing

• 14.CRM Basic data & Customizing settings for these objects:

• 15.Business partner

• 16.Organizational model

• 17.Territory Management

• 18.Product master CRM Business Transactions

• 19.Overview of generic functions in business transactions

• 20.Activity Management (including Activity Journal and Groupware Integration)

• 21.Transaction type and item category customizing for these objects

• 22.Middleware settings:

• 23.Middleware connections to R/3, APO and CRM

• 24.CRM Business Partner – CRM Middleware

• 25.CRM Middleware – Sales and Billing

• 26.Basic concepts of CRM middleware

• 27.Replication administration

• 28.Monitoring & error handling SAP CRM Online Training

• 29.Implement “Customer Interaction Centre”

• 30.Architecture landscape

• 31.Agent functions and processes in the IC

• 32.Define CIC Profile and Customer-Specific Workspaces

• 33.Define Front-office framework

• 34.Component Configuration

• 35.Action Box Configuration

• 36.CTI Configuration

• 37.Client Implementation Case Study – Live Exercise

• 38.Implement “Internet Sales”

• 39.Architecture and landscape

• 40.set up logical system and connection with OLTP R/3 and APO

• 41.Configuration of the CRM Server – Base Customizing

• 42.Configuration Web Application

• 43.Creating Product catalogs

• 44.Publication of Product Catalog content

• 45.Create Internet User for order processing

• 46.Sales Transactions using “Internet Sales”

• 47.Web Shop Maintenance

• 48.Client Implementation Case Study – Live Exercise

• 49.Implement “CRM- Marketing”

• 50.Opportunity Management

• 51.Activity Management

• 52.Marketing Planning and Campaign Management (Marketing Planner, Product Selection, Partner Functions, Generic Actions, Campaign Execution)

• 53.Marketing Calendar

• 54.Customer Segmentation

• 55.External List Management

• 56.Lead Management

• 57.Marketing Analytics

WEB: http://smartmindonlinetraining.com/sap-crm-online-training/

Other Information

Course Fee: Not Mentioned

Course Duration: Not Mentioned

Placement Provided: No