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SAP piles several cloud resolutions from the scopes of Customer Relationship Management (CRM), Customer Experience (CX), and e-commerce for the term SAP C/4HANA. In the product name, C indicates the meaning for Customer, and the "4" signifies the fourth-generation software. In the article, we will comprehend how the users considered the development of SAP C/4HANA, the most frequently asked questions about SAP C/4HANA.     

Define the meaning of this term SAP C/4HANA?

The SAP C/4 HANA, popularly known as Customer Experience Solutions, comprises miscellaneous products for marketing, customer relationship surveillance, and sales. In recent years, SAP formulated various companies that proposed CRM products like Callidus Cloud, Hybris, Gigya, and Coresystems. It has also conveyed its CRM developments like S/4HANA Public Marketing Cloud and C4C (Cloud for Customer), and all of them have run under all styles of guises.

The SAP C/4HANA that is the Customer Experience Solutions - can include five ranges of Clouds that will cover and optimize all of our front-office operations.

These are as follows:

  • SAP C/4HANA Sales Cloud
  • SAP C/4HANA Marketing Cloud
  • SAP C/4HANA Customer Data Cloud
  • SAP C/4HANA Commerce Cloud
  • SAP C/4HANA Service Cloud

SAP C4/Sales Cloud:

The C/4HANA Sales Cloud will enable users to determine new leads, complete more deals, boost productivity and automate their sales revolution. Furthermore, the C/4HANA sales cloud is public to every user friendly, is available anytime, and runs on any appliance. The SAP Sales Cloud solution will alter the functions of the user sales team by authorizing the product sales from any time, anywhere, and on any appliance.

The SAP Sales Cloud under C/4HANA operates artificial intelligence to report, forecast, and assemble data. Artificial intelligence lets users stalk customers via every phase of their buying decision, compelling them towards an investment. Other faculties within the SAP C/4HANA Sales cloud include:

  • S Configure-Price-Quote (CPQ)
  • Predictive Analytics
  • Homepage Customization.
  • Sales Overviews
  • Sales Performance Management (SPM)

SAP C/4 HANA Marketing Cloud:

The SAP C/4HANA Marketing cloud permits users to enhance workforce productivity. It also helps in getting a more reasonable understanding of their customers. The C/4HANA Marketing Cloud proffers users multiple tools for accomplishing both.

The marketing cloud increases the employees' productivity while rendering the user an adequate knowledge of clients. After understanding the user target, the market assists them in determining where they should focus their dealing efforts and the tracks to use.

The C/4HANA marketing cloud also permits the unifying of data from numerous channels into a single spot; for a 360-degree perspective of a client. To this end, the C/4HANA element retains the following functions.

These are as follows:

  • Differentiated evaluation of dealing campaigns (having ROI analysis)
  • Lead Management
  • Campaign Management
  • Personalized dealing with the service of Machine Learning (AI)
  • Expansive data analysis on customer demands, target companies, developments, availability, and remunerations
  • Massive data investigations, for example, for the optimization of multichannel strategies)

SAP C/4HANA Customer Data Cloud:

The C/4HANA Commerce cloud permits users to take control of their customer service functions, sales, and transmission, across all channels. Accordingly, it will enable users to create an excellent customer experience. The user customer can always buy conveniently, whether online or in-store, replace or return or pick up their products.

The C/4HANA Commerce cloud also renders their customers a consistent view of their range and products; over all of their appliances and suggests upgrades, cross-selling product recommendations, and search optimization. Other such offerings that the commerce cloud include are:

  • Omnichannel storefront.
  • Experienced management tool
  • Order management solution.

SAP C/4HANA Commerce Cloud:

The commerce cloud in C/4HANA authorizes business proprietors to handle their communication, customer service, and sales strategies. This technique signifies how they can easily optimize their customer experiences with in-store or online sales dealings. Also, the commerce cloud suggests clients have an unbridled view of their services and products.

It authorizes the user to cross-sell their commodities, promote entities, and optimize their offerings for an online search. Regardless, excellent power drives efficient responsibility.

The accumulation and usage of customer data; can only be done with direct permission from that client. Likewise, the C/4HANA Customer data cloud retains a built-in authorization management tool that renders transparency regarding the data collection to the user client.

SAP C/4HANA Service Cloud:

C/4HANA Service cloud can operate hand-in-hand with the C/4HANA Commerce Cloud for supplying a complete overview of the clients' order history.

Here are the tools within the SAP C/4HANA's service cloud:

A field service management tool:

Implementing this tool, field service technicians can resolve problems quickly and provide clients with accurate details about their services and products. The offline and online choices for the field service management tool permit these experts to utilize it without having a steady internet connection.

Self-service capability tool:

With the help of this tool, customers can scan QR codes on smartphones. They can also encounter everyday AI chatbots and request product supervision.