• Enter Skills, Designation, etc
  • Separate locations by comma
Home » Jobs » ERP (Enterprise Resource Planning)

Support Engineer | Bangalore | 3+ Years Experience | SAP India Pvt.Ltd

Job Summary

Post Author : SAPTechies Jobs
Post Date : 16 Sep 2015 5:25 pm
Company Name :
Job Location : Bangalore
Function Area : ERP (Enterprise Resource Planning)
Experience Min. 3 Years
Max. 0 Years
Key Skills : ERP, SAP, Engineer, ABAP, Developer, Technology, Engineering

Job Description

Job Description:

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

PURPOSE AND OBJECTIVES

- Responsibilities, success factors and competencies can include the following, but may be customized due to regional or business need.

TASKS AND EXPECTATIONS

Manager On Duty

Process Coordination

Knowledge Transfer

Additional Tasks


Key Tasks:

Manager On Duty

-Proactively identify process issues and take actions to prevent serious escalation.
-Provide a globally accessible escalation point into AGS for the escalation of existing customer incidents.
-Drive proactive customer and internal communication in terms of critical escalation.
-Fill in process gaps to ensure consistent and reliable processing of critical customer incidents.
-Ensure visibility to our customer and internal stakeholders into any associated action plans for resolution toward critical customer incidents.
-Support consultants on effective issue resolution and customer and internal communication.
-Provide feedback for future process improvement.
-Attend e-Learning Lessons and Remote Learning Sessions, Classroom Training and Coaching
-Share and document knowledge through creation of WIKI entries

Process Coordination

-Trigger and ensure processor allocation for critical customer incidents.
-Handle internal stakeholders requests and follow up until the required actions are completed. Keep all involved parties updated on the progress of the case and next steps while handling the requests.
-Check surrounding information and incident, align with incident processor when necessary and providing update to requestor or customer.
-Monitor P1 incidents without processor or without update for long time and follow up with incident team to ensure regular update to the customer.

Knowledge Transfer

-Mentoring
-Deliver standard incident escalation trainings and workshops
-Perform knowledge transfer to internal staff and external customers & partners
-Provide stakeholder/customer management support for Support Consultants for complex requests.
-Produce e-Learning Content

Additional Tasks

-Contribute ideas to help towards the Product Support vision
-Volunteer to participate in projects aimed at achieving the Product Support vision
-Carry out new tasks as requested by STM to help achieve the Product Support vision
-Take over back-office responsibilities for a specific area of expertise and complex requests
-Participate in weekend support activities
-Provide extended and 24 hour coverage if required
-Work as de-escalation expert in de-escalation and war rooms
-Participate in internal projects driven by internal requirements
-Be involved in Incident Solving/CoE/IMS activities driven by business requirements

Salary: Not Disclosed by Recruiter
Industry:IT-Software / Software Services
Functional Area:IT Software - ERP , CRM
Role Category:Admin/Maintenance/Security/Datawarehousing
Role:Technical Support Engineer

Desired Candidate Profile
Education-

UG: B.Tech/B.E. - Computers
PG:Post Graduation Not Required
Doctorate:Any Doctorate - Any Specialization, Doctorate Not Required
-Advanced communication skill and analytical skill
-Basic to advanced knowledge in one application/technology area / basic knowledge of at least one other area
-Basic to advanced understanding of business processes within one application

Company Profile:
SAP India Pvt.Ltd
Established in 1996, SAP India is a wholly owned subsidiary of SAP AG. SAP is a recognized leader in providing collaborative e-business solutions for all types of industries, for every market, around the world. 

SAP India is a part of SAP Asia Pacific and is responsible for the sales of SAP solutions, implementation, post-implementation support, and training and certification of customers and partners. SAP India's mission is to enable companies to access the global market by offering them a wide rage of Web-enabled solutions. 

For more than five years, SAP India has been delivering solutions to hundreds of successful companies. Today, SAP India is one of the fastest growing SAP subsidiaries with more than 200 customers using mySAP.com solutions. Headquartered in Bangalore, SAP India has offices in Mumbai and Delhi.

Similar Jobs

Date Title Location Exp Required
04 Jan, 2017 SAP Project manager openings@ Delhi/ Mumbai Delhi, Delhi Region, Gurgaon 10 - 26 years
09 Dec, 2016 SAP ABAP | Hyderabad | Hyderabad 1 - 3 years
03 Dec, 2016 ABAP HANA Consultant Job | 5 - 8 yrs | Bengaluru | SAP India Pvt.Ltd Bangalore 3 - 5 years
29 Nov, 2016 SAP HR - Payroll End User Support Saudi Arabia 2 - 8 years
23 Nov, 2016 Small talk developer Noida 2 - 10 years
22 Nov, 2016 Senior Java Developer Mumbai 7 - 14 years
19 Nov, 2016 SAP ABAP HR Certified Consultant Delhi 2 - 15 years
19 Nov, 2016 SAP SD Consultant Noida 5 - 15 years
18 Nov, 2016 NODEJS Bangalore 4 - 19 years
18 Nov, 2016 Data Modeler & Teradata Hyderabad 8 - 17 years
18 Nov, 2016 Full Stack Developer (Ruby on Rails, HTML, Angular JS) Chennai 3 - 5 years
18 Nov, 2016 Urgent requirement for SAP SRM CONSULTANT for permanent job in ROORKEE Location Roorkee 4 - 15 years
15 Nov, 2016 SAP ISU EDM Consultant Bangalore 5 - 15 years
14 Nov, 2016 Opening for Sr. SAP Basis Consultant @ Bangalore (Immediate Joiners) Bangalore 6 - 15 years
11 Nov, 2016 SAP FI Certified Consultants Noida 3 - 15 years
09 Nov, 2016 SAP MM Certified consultant Noida 2 - 0 years
09 Nov, 2016 SAP ABAP-HR Delhi 2 - 7 years
09 Nov, 2016 SAP FI/CO Revenue Recognition - Bramasol is based in Santa Clara, California, but candidates can live anywhere in the U.S. Other International 10 - 20 years
01 Nov, 2016 Urgent requirement |SAP SD Techno functional Bangalore 5 - 11 years
11 Oct, 2016 due to AV scan timeout US 3 - 0 years