Candidate will be involved in Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.
Candidate require you to handle inbound calls / emails / chats regarding technical issues for end users.
Proficient knowledge in Connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
Proficient knowledge in Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
IBM Selection Process:
Document Required (Original and Photocopies):
Photo Id proof (PAN Card or Passport or Voter's Card or Driving License or Adhar card) - Original
Highest Qualification Mark Sheets - Soft copy
Offer Letter / Relieving letter - for experienced candidates - Soft copy.