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Customer Support Voice | 1 - 3 Years | Noida | Accenture

Post Author : SAPTechies Jobs
Post Date : 22 Apr 2016 1:31 pm
Company Name : Accenture,
Job Location : Noida-Uttar Pradesh
Function Area : CS (Customer Service)
Experience Min. 1 Years
Max. 3 Years
Key Skills : sapoperationscustomer serviceorder managementdrivescustomer supportlogisticsschedulinginvoicefulfillment

Job Description

Main Accountabilities

Operational Responsibilities

oExecuting pre-defined processes in SAP 

oAbility to execute rule-s based standard transactional work

Core Competencies

Technical Skills

Experience of the MicrosoftSMS Office Suite (with a focus on Excel)

SAP experience an advantage (not a pre-requisite)

Other Expectations

Customer service oriented

Helpful and proactive manner

Drives issues to resolution

Flexibility to handle changing priorities

Ability to multi-task in a fast paced environment

Good organisational and administration skills

Enjoy and being passionate about solving problems

Curiosity (to understand the process, the system, etc)

Be diligent/have a sense of urgency

Good written English

Some Operations Agents will need to have very good spoken English

Experience

Below are examples of domain experience. One domain is enough (we are not necessarily looking for people with more than one domain (for instance it could be someone with P2P or invoice matching or Order Management or )

WorkstreamExample domain experience (indicative only)

Planning & SchedulingP2P, Invoice matching, Inventory Management

Customer Demand & Fulfillment (E.g. ASAP Desk)Order Management, Logistics/Distribution, Customer Services, Warranty Management, Call centre work

Support ProcessesCall centre work, Report generation, Data consistency checking 

Desired Profile

Any Graduate
Education:UG -Any Graduate - Any Specialization 
PG - Post Graduation Not Required 
Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required

Company Profile

Accenture

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