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New APIs for Hybris CRM Integration

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New APIs for Hybris CRM Integration
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What are the new APIs(remote function call enabled modules) for the SAP Hybris CRM integration for Product Registration, Service Contract Renewal. What are the new segments for installation base and Service Order IDocs for SAP Hybris Commerce - SAP CRM Integration?

SOLUTION

The following functions are newly added in SAP Hybris CRM integration:

  • Users can renew service contracts from Hybris storefront
  • User can also register products from Hybris storefront
  • IBase can be displayed with warranty details on Hybris storefront.
  • Service orders can be displayed with with scheduling information on Hybris storefront.

APIs for service contract renewal are included in the existing Hybris switch framework of the business function CRM_HYBRIS_ORDER.

Switch - CRM_HYBRIS_ORDER

FG - CRM_HYB_SC_UTIL

  • CRM_HYB_SERVICE_CONTRACT
  • RFC - CRM_HYB_SC_QUOTATION_CREATE
  • CRM_HYB_SC_READ_DOCFLOW
  • CRM_HYB_SC_SET_INPUT_CHANNEL

APIs for product Registration APIs are included in the existing Hybris switch framework of the business function CRM_HYBRIS_ORDER

Switch - CRM_HYBRIS_ORDER

FG - CRM_HYBRIS_PROD_REG

RFC - CRM_HYBRIS_GET_IOBJECT_DETAIL

  • CRM_HYBRIS_GET_IOBJECT_LIST
  • CRM_HYBRIS_CREATE_IOBJECT

3. Modifications have been made to the IDoc type CRMXIF_IBASE_SAVE02 in order to list IBase with warranty details.

New segments added:

  • E101MXIF_IBASE_IL_IBCQFR_XT
  • E101CRMXIF_IBASE_IL_IBCQFR
  • E101MXIF_IBASE_IL_IBCWTY_XT
  • E101CRMXIF_IBASE_IL_IBCWTY
  • E101CRMXIF_IBASE_SCODE_XT
  • E101CRMXIF_IBASE_SCODE
  • E101MXIF_IBASE_IL_IBHQFR_XT
  • E101CRMXIF_IBASE_IL_IBHQFR
  • E102CRMXIF_IBASE_SCODE_XT
  • E102CRMXIF_IBASE_SCODE

4. Modifications have been made to the IDoc type CRMXIF_ORDER_SAVE_U07 in order to list service orders with scheduling information

New segments added:

  • E101CRMXIF_ASSIGNMENT_XT
  • E101CRMXIF_ASSIGNMENT
  • E101CRMXIF_ISUCONT_X
  • E101CRMXIF_ISUCONT
  • E101CRMXIF_ISUCONT_F

Switch - CRM_SERVICE_ASSIGNMENT_XIF and Business Function - CRM_SERVICE_ASSIGNMENT

Switch Package and Business Function Package - CRM_SFW_CC


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