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Read timed out error in SAP PI Monitoring

Updated May 22, 2018

Hello SAP Experts,

I am facing grey metrics for channels in PI Monitoring UI. While reviewing the DAA (Diagnostics Agent) logs assigned to the PI system, I am getting the  following error:

Time <timestamp>
Severity Error
Text [MAIJobObserver] ERROR occurred for metric collection <MetricCollection>[].
[EXCEPTION] [ChannelMonCollectorBuilder.collect] IO exception occured while retrieving response : Read timed out (local port <port> to address <IP address>, remote port <port> to address <address>)

ThreadName Thread[ExRun:e2emai:jobmgr_1,5,e2emai:jobmgr:ExecTG]

Please follow steps below in order to re-generate this issue:

  • First navigate to Agent Servlet via: https://<HOST>:<PORT>/tc~smd~agent~application~e2emai/servlet/MAI
  • Now please select the DAA assigned to the PI system.
  • Now when you go to "Show Last Collection Errors" tab. The error mentioned above will appear.

Please help me to resolve this issue