SAP CRM FAQ's
Define Metadata and how is it used in CRM?
Metadata is all the data regarding data. CRM has quite a lot of Metadata, which includes the types of field, auditing, optionsetvalue,etc. For retrieving metadata the user is required to use webservices, RetrieveEntityRequest for entity Metadata and RetrieveAttributeRequest.
Can we integrate SAP CRM with social networking sites?
Yes, SAP CRM can be integrated with various social networking sites. SAP CRM uses social media to enhance customer engagement.
What do you mean by SAP CRM Web Client UI interface?
SAP GUI is typically used to performing various administration tasks in SAP CRM. For performing customization and configuration of CRM activities, the client tool is advised to be used by SAP known as SAP CRM WebClient User Interface.
Define text determination in SAP CRM?
In CRM, text can be utilized for exchanging the information between the customers, partners or between the users. Text can be created for sales document header, customer master, item, billing document header and item and so on.
Explain partner function in SAP CRM ?
Partner function defines the organization and people with whom the business is being done, which encompasses any kind of business transaction.
Partner function includes the information such as:
- Sold to the party
- Ship to the party
- Bill to the party
Which BAdI is used for configuring the CRM order.
BADI CRM_CONFIG_BADI is used to configure the CRM order.
Define the role of SAP CRM Functional Consultant?
The Basic responsibility of a CRM Functional Consultant is listed below:
- Configuring the SAP CRM system as per the requirement of the clients.
- Collecting all the requirements from the client
- Understand the entire Clients Business Process
- Mapping the SAP CRM process with the Business Process.
- Analyzing the requirements with regards to SAP CRM
- Co-ordinating with technical term members for understanding the technical requirements.