- The application is a very aggressive tool which provide an end to end solution for amalgamated communications.
- The screen pop up feature is known as one of the major benefits which comes in with the SAP BCM (Business Communication Management).
- By using SAP BCM the user can be rest assured that the maintenance cost is kept low and focuses on better interoperability.
- A very tight integration of CRM (Customer Relationship Management) and ERP ensures a full multi-channel support in the presence of collaborative support which includes routing the tasks and even a push of blended analytics.
- Global implementations are very well supported using SAP BCM
- SAP BCM does not support predictive dialing which is an essential feature in the inbound and outbound contact centres.
SAP BCM has definitely made its way in the field of day to day technology, especially in the inbound and outbound contact centres, which need low on maintenance and fast technology, and all these are present here.