Job Title: Manager CRM & SAP Support
Business: Real Estate
Location: Lower Parel
Purpose of the Job: To provide for after sales support for SAP-SD module and CRM system
BSc-IT/ENgineering/Science background; with 4 to 8 years of work experience in SAP - SD and CRM systems.
Should have experience in implementing SAP SD.
o Verify all new bookings in the system (SAP & CRM)
o Ensure Sale Order generated within the specified TAT
o Verify accounting document entries in SAP-SD & FI
o Ensure integration between SAP & CRM(Sales force) system smoothly
o Co-ordinate with internal SAP team, consultant and CRM consultants for new requirements and troubleshooting
o Should be able to upload material master data and project data on SAP for Real Estate projects
o Data accuracy check online and real time in SAP-SD & CRM systems
o Ensure changes in Demand letter, receipts and documentation in system with multiple vendors
o Inform the Relationship Manager regarding customers outstanding dues.
o Reconciliation of Customer Account details in SAP with Accounts department.
o Generate reports in SAP-SD and Sales force for management.
o Understand functionalities for IT systems and documentation and provide need based support for customer service.
Education:UG -B.Sc - Any Specialization, B.Tech/B.E. - Any Specialization
PG - Post Graduation Not Required
Doctorate - Doctorate Not Required