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Mobile Application Developer | 2 - 5 Years | Bangalore | Hewlett-Packard India Pvt Ltd

Post Author : SAPTechies Jobs
Post Date : 11 Sep 2015 3:10 pm
Company Name : Hewlett-Packard India Pvt Ltd
Job Location : Bangalore-Karnataka
Function Area : CRM (Customer Relationship Management), ERP (Enterprise Resource Planning), Mobile
Experience Min. 2 Years
Max. 5 Years
Key Skills : java,oracle,sap,mainframe,project management,troubleshooting,mobile application,configuration management,business analysis,cmmi

Responsibilities

Technical Knowledge: Apply technical knowledge (e.g. SAP, Java, .NET) to solve application issues with moderate risk/complexity. With minimal supervision, integrate technical knowledge and business understanding to create superior solutions for HP and for customers.
Incident Management: Resolve most technical incidents independently within technical area. Work with team members to resolve more complex or cross-technology incidents. Documents known errors and work arounds.
Escalation Management: identify potential escalations and alert management proactively. Manage basic escalations with customer.
Problem Management: Begin to proactively provide solutions to prevent problems from occurring in area of responsibility. Analysis of data and trends to define changes to increase application reliability, reduce maintenance costs, etc.
Change Management/Implementation: Independently review, implement, and verify changes/solutions of moderate complexity and risk to meet customer needs within area(s) of technical responsibility.
Understand and escalate scope changes per change control process.
Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.
Solution Design: Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility.
Quality: Provide continual improvement recommendations/direction setting and advice within work team.
Project Management: Participate in customer and internal projects, including transformation. Contribute to projects from own responsibility area.
Customer Relationship Management: Balance internal needs against customer requirements and/or internal businesses/end user's needs within defined parameters.
Teamwork: Work as part of a team, which may be virtual, global, and/or multi functional. Seen as a resource to the team and may mentor less experienced team members within their area of technical responsibility.
Contract Knowledge: Demonstrates basic understanding of business contract to support and meet contractual metrics and obligations in area of responsibility.
Mentor less-experienced team members on specific areas within their technical authority.
Capacity and Performance: Analyzes service performance data involving response time, throughput, and utilization across all customers for standard services to detect trends and to generate forecasts of capacity growth.
Business Continuity - Responsible for executing recovery actions.

Desired Profile
 
Education and Experience Required:

Bachelor's degree in Computer Science, IT Service Management, Engineering, Business, or related field or equivalent work experience. May hold entry-level or intermediate-level certification(s) in work field. Typically 2-5 years of relevant experience

Typical skills include: 

Understanding of applications technology in direct responsibility
ITIL Foundation Certified
(developing) General understanding of related technologies
Customer Service
(developing) Customer/Vendor Management
(developing) Business Analysis
(developing) General Financial Management
Good communications skills

Education:UG -B.Tech/B.E. - Computers 
PG - Post Graduation Not Required 
Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required

Company Profile

Hewlett-Packard India Pvt Ltd

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