The SAP Basis Manager will assist the SAP COE Director in managing a large COE Basis team who are providing steady state support for globally dispersed clients with virtual environments installed on the Virtustream Cloud Platform. The Virtustream Basis Teams provide ongoing Steady State support across one or more Virtustream clients and will collaborate and coordinate closely with the both client and internal infrastructure teams to deliver a stable, highly available business systems. Specific duties include developing and implementing measures to ensure high availability for SAP and related systems. Fully documenting and standardizing operational procedures with appropriate controls to ensure operational stability; and facilitate infrastructure activities in support of ongoing SAP release and deployment projects.
This is accomplished through extensive knowledge of SAP Infrastructure and Cloud Migration and Implementations and requires an open yet results-oriented Basis Delivery Management level approach, and the ability to effectively work with Client executive leadership and geographically dispersed virtual teams and IT leadership.
DUTIES AND RESPONSIBILITIES
Plans, directs, and manages across multiple teams in support of the overall SAP Virtual Implementation and migration projects.
Key escalation point for all Basis technical issues assuring response resolution is achieved in accordance with SLA's.
Responsible for implementing programs and policies to achieve specific technical delivery goals.
Sets goals, ensures that they are met and is responsible for continuous process improvement.
Uses best business practices to ensure success in areas of responsibility.
Communicates with other information technology sections to coordinate support and project activity.
Works with other members of the SAP team to determine requirements necessary to meet project goals
Works collaboratively with various members of the team and other Infrastructure resources in support of the client.
Support direct VP and Client leads operationally
Build cooperative relationships with key stakeholders
Collaborate with architecture groups and business to ensure that the right conditions are met to start a new projects
Understand the mission of each portfolio project and Ensure that the project teams are focused on delivering to the projects business requirements
Ensure compliance with companys PMO processes, procedures and standards and project quality review processes.
Evaluate core systems and configuration for optimization and best practice identification and implementation
Collaborate with team members at all levels assuring ensuring optimal compliance to the business Key Performance areas
Performs root cause analysis of issues, develops cross-application solution design (system and/or workflow based)
Drives the team to successful test and implementation of recommended system configuration changes
Identify project barriers/constraints/risks and provide recommendations to mitigate and plans for contingencies
Known for expertise in program management across large global entities; actively share knowledge as needed
Provide mentorship to project teams, including training and direction as needed
Capable of collaborating and leading across distributed organizations.
Demonstrated excellent verbal and written communication skills, with the ability to transition smoothly between technical and business vernacular, tailoring communications to the audience.
Able to work in ambiguous situations/environments; demonstrated ability to break down problems into constituent parts and develop and drive plans for resolution.
Bachelors degree in computer science or related field
Must have solid hands on Basis core ability and if needed, will be logging in to UNIX/SAP/Windows to troubleshoot and assure speedy resolution.
Extensive SAP Basis Management and Coaching experience across large Globally dispersed clients
Extensive HANA Knowledge is preferred.
Ideally would have Big 4 consulting experience with technical focus within cloud, VMware, virtual environments and physical to virtual migrations and virtual SAP implementations.
Deep infrastructure and virtual environment knowledge
Effective communication, influencing, and partnering skills at all organizational levels.
Education:UG -Any Graduate - Any Specialization, Graduation Not Required
PG - Any Postgraduate - Any Specialization, Post Graduation Not Required
Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required
Contact Company:EMC Software & Services India Pvt Ltd